Política de envío
Processing Times
- Processing happens before dispatch and is not included in the transit estimates below.
- Standard processing: 3–5 business days after payment is confirmed.
- Custom orders: 7–15 business days (depending on design and quantity).
- Peak seasons and holidays may add 1–2 business days.
Shipping Origins
- All orders ship from Yiwu, Jinhua, Zhejiang, China.
Shipping Services & Transit Estimates
- Standard Air: typically 7–12 calendar days after dispatch.
- This Standard Air range is based on 145 deliveries with valid dispatch and delivery timestamps from March 3 to August 30, 2026. Median tracked transit was 8 calendar days; 90% arrived within 11 days and 95% arrived within 12 days.
- Standard Air (Bulk): available for eligible larger orders. Its transit estimate is confirmed separately and is not covered by the Standard Air range above.
- Standard Sea: typically 25–35 business days after dispatch. Port handling and customs clearance can extend final delivery.
- Available services are determined by destination and order size and are shown before payment at checkout.
- Transit estimates begin after dispatch. Customs clearance, local carrier conditions, severe weather, and remote-area delivery can extend the final arrival time.
Order Tracking
- You’ll receive a shipping confirmation email with your tracking number when your order ships.
- Tracking may take 24–72 hours to update after dispatch.
Shipping Fees
- Shipping cost varies by destination, order size, package weight/volume, and available service.
- Use the shipping estimator before checkout at https://365nails.com/pages/shipping-delivery-time-guide. The exact charge is confirmed at checkout.
- Free shipping thresholds, if offered, will be displayed before payment.
Duties, Taxes & Customs
- International orders may be subject to import duties, VAT/GST, and customs fees charged by the destination country. These charges are the customer’s responsibility unless otherwise stated.
- We cannot control customs delays. Please contact your local customs office for details.
Address Accuracy & Undeliverable Packages
- Please enter a complete and accurate shipping address. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
- If a package is returned to us as undeliverable (for example, incorrect address, unclaimed, or failed delivery attempts), we can reship it after confirming a correct address. Reshipping fees may apply.
Damages, Lost, or Delayed Shipments
- If your parcel arrives damaged, keep all packaging and take photos of the outer box, label, and product, then contact us within 7 days of delivery.
- For lost or significantly delayed shipments, contact us so we can open an investigation. Replacement or refund solutions will be provided case by case once the investigation is complete.
Split Shipments
- To speed up delivery, we may ship items separately at no extra cost if part of your order is ready earlier.
Preorders & Backorders
- Estimated ship dates for preorder or backorder items are indicated on the product page. Your order will ship when all items are available unless otherwise arranged.
Wholesale & Bulk Orders
- For large or recurring wholesale shipments, we can provide customized shipping solutions, carton labeling, and commercial invoices. Contact us for quotes and lead times.
Shipping Restrictions
- We do not ship to PO Boxes in certain countries and cannot ship hazardous materials. Some regions may be temporarily excluded due to service suspensions.
Contact
- Questions about shipping? Email us at tracking@365nails.com.
