Dear Customers,
Key Takeaways
- Shipping pause: 365nails will stop shipping Feb 10 and resume shipments starting Feb 24; orders can still be placed.
- Customer service remains available during the pause to answer questions and help with order planning.
- Expect processing and carrier backlogs after resumption — plan inventory and announcements accordingly.
- Sellers (wholesale, dropship, Shopify/TikTok shops) should notify customers about potential fulfillment delays.
- For urgent or time-sensitive launches, contact support before Feb 10 to discuss possible alternatives or expedited handling after resumption.
Who this article is for
Wholesale buyers, salon owners, beauty retailers, Shopify and TikTok Shop sellers, dropshippers, private-label founders, and fulfillment managers who rely on 365nails inventory and shipping around Chinese New Year.
Thank you for your support and trust in 365nails! As the Chinese New Year approaches, we would like to inform you about our shipping arrangements.
📅 Shipping Stop Date: We will stop shipping on February 10.
🛒 Placing Orders: You can continue to place orders.
📦 Shipping Resumption Date: All orders will be shipped starting on February 24.
During this period, our customer service team will still be available to assist you. If you have any questions, please feel free to contact us.
Wishing you a Happy Chinese New Year and a joyful time with your family!
Thank you for your understanding and cooperation!
Best regards,
The 365nails Customer Service Team
Related 365nails resources
- browse all press-on nails
- Stay Ahead with New Arrivals: 365nails Latest Products & Creative Nail Art Inspiration
- From Samples to Shelves: A 5-Step Fast Track to Validate New Nail Products for Small Businesses
- Contact 365nails
FAQ
Will orders placed during the shipping pause be accepted and when will they ship?
Yes — you can place orders during the pause. All orders will be processed and shipped starting when shipping resumes on Feb 24, but actual fulfillment timing may vary because of processing order and carrier backlogs.
How should I handle customer expectations for orders placed during the pause?
Update product pages and order confirmations to note the Feb 10–Feb 24 shipping pause and mention possible post-resumption delays. For dropshippers and marketplace sellers, communicate estimated fulfillment dates to buyers and adjust ETAs in your store integrations if needed.
Can I contact 365nails during the pause if I need help?
Yes. Customer service remains available during the pause to answer questions, help with order planning, confirm inventory, and advise on timelines. Use your account dashboard or the site contact options to reach support.
What if I need an urgent shipment or have a time-sensitive launch?
Contact customer service before the pause to discuss options. While the pause itself means no shipments will go out until resumption, support can advise on best next steps, including scheduling or prioritizing orders when shipping restarts.
Will returns, exchanges, or refunds be affected by the pause?
Return and refund policies remain in effect, but processing that requires outbound shipments or replacements may be delayed until after shipments resume. Check the returns policy and contact support for case-specific guidance.
365nails Fit
365nails supports wholesale and multichannel sellers by maintaining an updated wholesale catalog, offering product selection advice for salons and retailers, and supporting dropshipping and private-label conversations. During seasonal pauses like Chinese New Year, our team helps you plan orders, confirm inventory, and coordinate packaging or customization requests so you can time launches and restocks with minimal disruption. For integration-dependent sellers (Shopify, TikTok Shop, marketplaces), we recommend syncing inventory and informing customers of any adjusted fulfillment timelines ahead of the holiday.
